What government actually delivers — police, ambulance, hospitals, schools, transport, payments — findable, trackable and measured in one place, at every level.
One of the six doors of The People’s Portal — the DAA’s key policy. One site, one login: everything your government knows, spends and decides, across local, state and federal.
Emergency. Police, fire and rescue, ambulance and the SES. Live incidents and warnings, station and unit locations, and response times published by area rather than averaged into a state-wide number that hides the regions. When a service is slow somewhere, that shows on the portal before it shows in a coronial inquiry.
Health. Hospitals with their actual waiting times, GPs and who still bulk bills, Medicare, mental health services, aged care places and quality, and the NDIS. Find it, use it, and see how it is performing — the same numbers the minister sees.
Education and skills. Schools, TAFE and apprenticeships, universities and HECS, childcare, and adult and community education. Enrolment, entitlement and outcomes in one place, so a parent or an apprentice can compare rather than guess.
Transport and local. Roads and public transport, licences and registration, rates and valuations, waste and recycling, development approvals, parks and facilities. Most of what a person deals with in an ordinary year is state or council business, which is exactly why the portal covers all three levels.
Money and support. Tax, Centrelink payments, disaster relief, grants and concessions — including the entitlements you qualify for and were never told about. A system that knows what you are owed and does not tell you is not a service.
Two account types, not one. A personal account and a business account, side by side under the same login. Business is not a footnote here: a sole trader or a miner deals with government more often than any citizen does — registrations and ABN, licences and permits, lodgements and compliance, employees, and the grants they actually qualify for. Tell us once applies to both: change a business address a single time and every agency at every level updates.
Tenders and procurement. Every tender at every level of government in one place, with the evaluation criteria published up front and the award and price published after. For the public that is transparency; for business it is the market. A supplier in Bunbury should be able to see a council tender in Cairns without knowing which portal it was buried in.
Money. What is owed and what is paid, both directions. Out: tax, rates, fines, fees, licence and permit charges. In: payments, refunds, rebates, grants, disaster relief, and entitlements you qualify for and were never told about. For business: lodgements, payroll obligations, and payment on contracts against a published payment-time standard, so government stops using small suppliers as a credit facility. Every transaction receipted in your own account. This is a payments interface into the existing rails — not a bank, not deposits, and not a competitor to yours. And your transactions are private: the Data & Metrics door publishes the public budget, this door handles your own money, visible only to you with every access logged.
Your account. This is the personal tap into the system, not the system itself. One sovereign login across all three levels. Tell us once — change your details a single time and every agency updates. Your business beside your person: ABN, licences, permits, tenders. Your records — health, education, HECS, entitlements — visible to you, every access logged, every error correctable. And your voice: have your say on bills, report a problem and get a case number and a published response time, suggest an improvement against thresholds that bind, sign a petition that forces a debate, take part in the National Forum, and vote.
Kept safe. The rules underneath it all — verified identity so one Australian means one account, privacy and access logging, children’s protections, and defence against scams and cybercrime. These are legislation governing the digital environment rather than features of the portal: Digital Identity & Privacy, Children, Social Media & AI, Online Safety and Cybercrime & Scams. No advertising, and no algorithm optimising for outrage.
And for those without digital access, the same services at every Services Australia shopfront, library and post office. The whistleblower channel, Disclose, sits outside this door and outside the login — an anonymous channel behind a login is not anonymous.